the correct answer is task redesign
Work redesign (also known as job redesign) is the process of reorganizing these obligations and responsibilities to suit the changing reality of work.
There are three ways managers can change the work of their employees: enriching the work, expanding the work, and rotating the work. Job enrichment provides employees with the tasks they need to complete as part of their job and the responsibilities and privileges they need to complete those additional tasks.
For example, if an employer decides to hire an older employee (aged 55 or older) as a customer service representative because he believes that older employees are more patient and manage disputes better.
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