A patient approaches you yelling that their schedule appointment was at hour ago and they still haven’t been seen the angrily point their fingers as they complain that their boss will be furious if they are late back to work your goal is super individuation from escalating what should you avoid doing
what are the choices? i would think that you keep your temper very low do not raise your voice and try to get them into a seperate room so that you can try to calm them down
